Skip to main content

Terms of Service


This website is operated by Kokinara Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Kokinara. Kokinara offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, using any part of the site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, amend or replace any of these Terms of Service at any time by posting updates and/or changes to our website, and your use of our website and your subsequent purchase(s) will constitute your agreement to be bound by these Terms and Conditions as amended.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Our Contract With You

When you have chosen your item(s) from our website and proceeded to checkout, we will ask you to review your order carefully and correct any mistakes before submitting it to us. When you submit your order, you are offering to buy the goods at the prices set out on our website.

Payment in whole is required before dispatch of goods. Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.

The contract between us is not formed until we confirm acceptance of your order in writing. If an order has incomplete details or an item is not available we will contact you. Incomplete orders may be subject to delays.

Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site.

Your Rights To Cancel

As a consumer (not purchasing wholly or on behalf of a business), you have the right to cancel your contract with us for the good(s) you ordered and receive a refund from us. Refunds will only be accepted within 7 days of receiving your order, on items purchased on our website, with proof of purchase. The cancellation period expires after 7 days from the day on which this contract was entered into.

We will only allow refunds of unworn, unused and undamaged items, in their original packaging (original individual jewellery pouches and boxes), and we reserve the right to refuse a return that does not meet the above requirements.

The cost of return postage and applicable insurance lies with you.

To exercise the right to cancel, you must inform us of your decision by email first. Visit our Returns Policy section for more details on how to get a refund, and when you may expect your refund.

Refunds will be processed (with the exception of the costs of delivery) no later than 14 days after the day we receive back from you all goods supplied, using the same means of payment used during the initial transaction.

Please note the following exceptions:

  • Exchanges are not accepted; you can return the item and place a new order.
  • “Final Sale” and/or markdown items can’t be returned or exchanged for any reason.
  • Gift cards cannot be returned or exchanged.
  • Due to hygiene reasons, we do not accept returns of pierced earrings.

Cancellation By Us

Once an order has been placed we are unable to make any changes or cancellations. You can return your order once you have received it (see Returns Policy for further details).

We reserve the rights, at our sole discretion, to refuse an order placed with us, to limit or cancel quantities purchased by person, per household or per order. These restrictions may include orders placed by or under the same customer account, same credit card, and/or orders that use the same billing and/or shipping address.

We reserve the rights to cancel an order for the following reasons:

  • where any KOKINARA jewellery has been listed at an incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight
  • the goods are unavailable
  • we cannot authorise your payment
  • you are not allowed to buy the goods from us
  • you have ordered too many goods
  • currency fluctuations
  • any other reason that we deem appropriate

If we do cancel your contract we will notify you by email and will re-credit your account any sum deducted by us from your debit/credit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Account Information & Accuracy Of Billing

You agree to provide current, complete and accurate purchase and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Personal information you provide will be handled in line with our Privacy Policy.

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account. You agree to accept responsibility for all activities that occur under your account and password. If you believe your account has been accessed without your authority, you should immediately log in to your account and change your password.

You agree that any username or email address selected by you, does not interfere with the rights of any third party and has not been selected for any unlawful purpose. Otherwise we may suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

We reserve the right to refuse you access to our website at any time.


Payment must be made in full at the time of the order using one of our accepted payment methods: any major debit or credit card issued by Visa, MasterCard, American Express or Discover. These methods will be indicated at checkout. We are unable to release any goods without first receiving full payment. Your debit/credit card will only be charged when you confirm your order. From time to time, we may use extra security steps via Verified by Visa, MasterCard SecureCodeTM or equivalent services.

If your payment is not received by us and you have already received any goods, you must pay for such good within 7 days, or must return them to us is perfect and unused, unworn conditions. If you do not return any goods, we may collect the goods from you at your expense and will contact you to let you know we intend to do this.

If this contract is ended, it does not affect our right to receive any money which you owe to us under this contract.

Our online payment process is designed to protect your personal and payment information (see Privacy Policy section). However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Prices & Promotional Codes

Orders are subject to acceptance and availability of the goods, and will be invoiced at prices set out in our website at the time of purchase. We endeavour to ensure that our pricing is updated and accurate, and we reserve the right to amend our prices at any time, without prior notice. Price changes do not apply to orders that have already been made. In no circumstances will a reduction in price after your purchase entitle you to a refund.

Our products are sold in different currencies, including but not limited to Pounds Sterling (£, GBP), Euro (€ , EUR) and US Dollars ($, USD), and may include VAT at the applicable rate. Prices do not include shipping and delivering fees for the goods (delivery options and fees will be provided to you before placing the order at checkout).

We reserve the right to adjust prices, or cancel any order, at any time due to currency fluctuations.

If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.

International orders may attract further taxes and duties dependent on the recipient country and the relevant import laws. As the recipient of your KOKINARA jewellery you are liable for import duties, customs and local sales taxes levied by the country we are delivering to. Payment of these taxes and duties may be necessary to release your order from customs on arrival.

Promotional discount codes: We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through our website. Such codes may only be redeemed against any order on, may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts. This offer cannot be applied retrospectively to previous orders. Refunds will take into account the discount.

You may be required to pay extra for delivery. Our delivery charges are set out in our Shipping section.

Description Of Goods & Photography

We endeavour to ensure that all KOKINARA jewellery is described (whether in writing or photographically) as accurately as possible on our website. However, we cannot guarantee that all colours will be absolutely accurate at all times due to the computer monitor’s display and digital reproduction on different web browsing platforms. Where we become aware of any inaccuracies, we reserve the right to correct them.

Please note that all items are handcrafted and as such their composition and colour may vary slightly from the image shown. There may also be minor variations in actual dimensions and specifications. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

Images provided on our website and other media are solely for illustrative purposes and we cannot guarantee that any particular image has been reproduced in true colour to perfectly match the particular KOKINARA jewellery or to perfectly reflect the full design or options pertaining to our jewellery on our website or other media.


It is your responsibility to ensure that the delivery address you give us is correct and that there is somebody to take delivery of the goods. Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped.

All orders will aim to be dispatched within 1-2 business days, pending availability and credit verification, using Royal Mail services or an alternative carrier during any Royal Mail industrial action.

All customers will receive a confirmation email and a subsequent email informing them when we have dispatched the item(s).

We are not responsible for lost or stolen packages once declared “delivered” by the delivery service. We are unable to redirect orders once they have been dispatched.

While shipping internationally, we are not responsible for any customs, import duties and taxes applied to your order once it reaches your destination country.

The cost of delivery is payable by you. Delivery dates and times are estimates and may be subject to delays, including delays caused by you, by the carrier, the destination’s customs office or any other cause beyond our reasonable control. They may also be affected in times of high volumes and holiday season.

Limitations Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.


All our KOKINARA pieces are guaranteed for 1 year from the original purchase date.

Proof of purchase is required for all warranty claims. Any KOKINARA jewellery returned to us for assessment alleging a fault must be delivered to us at your expense and risk and with proof of purchase.

This warranty covers all manufacturing defects in material or workmanship but does not cover the following faults: any neglect (hit or knock), abuse, water damage, normal wear and tear, accidental damage, scratches, dents, misuse, lack of maintenance (according to the Jewellery Care section), any damage caused by use with another product, repairs made by another jeweller, damage to a zirconia stone or theft.

In the unlikely event you received a damaged item, please notify us within 48 hours of receiving the item by sending an e-mail to, including clear photographs of the damage; a refund will only be accepted if the item has been delivered to the customer damaged. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of the faults mentioned in the above paragraph will not be accepted as faulty, and therefore not refunded.

Outside of the warranty period, KOKINARA will review repairs on a case by case. Fees may apply so please e-mail us at with your name, order reference number (found on your order confirmation e-mail), and photos/details of the item outlining the issue, prior to sending the item so that we can notify you of the approval and cost of your repair.

We do not cover the return postage of items to be repaired.

Third Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. See our Privacy Policy for more details.

Content & Intellectual Property Rights

KOKINARA Ltd is the operator of The website and all of its material and including, but not limited to its text, artwork, logos, designs, photographs, images, video and written materials will be protected by copyrights laws and other international laws, treaties. You must comply with all proprietary copyright notices on this website.

You are expressly prohibited from:

  • Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the website including without limitation, any images in any format of the products and their descriptions and other material made available on the website;
  • Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by KOKINARA, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of KOKINARA or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to KOKINARA.


We reserve the right, at our sole discretion, to update, replace or make changes to our website, its content, or to any of the goods, at any time and without prior notice. You can review the most current version of the Terms and Conditions at any time. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.

There may, on occasion, be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

These Terms and Conditions, together with our current website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading.

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

Governing Law

The creation, alteration, enforcement and any aspect of these Terms of Sale are governed by the law of England and Wales. English or Welsh courts will have authority to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the website.


Your submission of personal information through our online store is governed by our Privacy Policy.

Entire agreement

These Terms and Conditions constitute the entire agreement between us and you and supersedes any prior conduct, arrangement, agreement or understanding in relation to its subject matter.