- All orders will aim to be dispatched within 1-2 business days, from Monday to Friday, pending availability and credit verification, using Royal Mail services or an alternative carrier during any Royal Mail industrial action.
- We do not ship on weekends or holidays. If your order is placed on those days, it will not be processed until the following business day.
- We do not ship to P.O. BOX addresses.
- For security reasons, all deliveries (excluding UK & EU Standard deliveries) will require an adult signature upon delivery. So please make sure someone is present at the time and address of delivery. In case of absence, the courier will leave a calling card for you to reschedule your delivery.
Order Confirmations & Tracking
All customers will receive a confirmation email once the order has been received and a subsequent email (with tracking information for Special Deliveries; please allow 24 hours for the tracking number to be active) when the order has been dispatched.
- Please make sure all your shipping details are correct. Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped.
- We are not responsible for lost or stolen packages once declared “delivered” by the delivery service.
- We are unable to redirect orders once they have been dispatched. You will need to contact the courier with your order directly.
- Cancellations: Once an order has been placed, we are unable to make any changes or cancel your order. You will have to return your order when received (see Returns Policy section).
Shipping Within the UK (excluding Channel Islands)
Standard Delivery on orders above £150 (2-3 working days) – FREE
Standard Delivery on orders below £150 (2-3 working days) – £3.00
Express Next Working Day (if ordered before 10am Monday-Friday*) – £7.40
Saturday Delivery (if ordered before 10am Friday**) – £12.00
* Orders placed before 10am on a Friday will arrive on Monday. Orders made after 10am on a Friday will be processed the following Monday and delivered Tuesday (excluding bank holidays).
**Orders placed after 10am on Fridays will be delivered on the next working day.
Delivery dates and times are estimates and may be subject to delays, including delays caused by you, by the carrier, the destination’s customs office or any other cause beyond our reasonable control. They may also be affected in times of high volumes and holiday season.
Shipping to Europe
Standard Delivery in EU (3-5 working days) – €5.60*
Tracked & Signed Delivery in the EU (3-5 working days) – €10.85*
We currently have a concise list of countries that we ship to outside the UK:
- Balearic Islands
- Republic of Ireland
Shipping to the US and Canada
International Tracked Delivery on orders above $300 (5-7 working days) – FREE*
International Tracked Delivery on orders below $300 (5-7 working days) – £10.85*
* KOKINARA is not responsible for any customs, import duties and taxes possibly applied to your order once it reaches your destination country. All fees imposed during or after shipping are the responsibility of the customer. We cannot advise you what the cost will be as these charges can vary depending on countries.